Privacy Policy – Savy Outfit

1. Who we are

Savy Outfit (“we”, “our”, “us”) is an online women’s clothing store operating at savyoutfit.com from #203, SVR Deluxe, 9th Cross Road, Ananth Nagar Phase 2, Electronic City Phase 2, Bengaluru – 560100, Karnataka, India.
This policy explains how we collect, use, share and protect your personal information when you visit our website, place an order or interact with us through email, WhatsApp or social media.

2. What data we collect

We may collect the following types of information:

  • Contact details: name, billing/shipping address, email address, phone/WhatsApp number.
  • Order details: products purchased, preferences (size, colour), date and value of orders.
  • Payment information: limited data processed through our payment partners (for example Razorpay), such as payment method, payment status, transaction ID. Card numbers and other sensitive payment data are collected and processed directly by the payment gateway and are not stored on our servers.
  • Account details: username, password (encrypted), order history, saved addresses if you create an account.
  • Technical data: IP address, device type, browser, approximate location, pages visited, time spent, clicks and similar usage data collected via cookies and analytics tools.
  • Communication data: messages and attachments you send by email, WhatsApp, contact form or social media.

3. How we collect data

We collect data when:

  • You browse our website.
  • You create an account, place an order or request order tracking.
  • You contact us by email, WhatsApp, phone or social media.
  • You sign up for offers, newsletters or marketing messages.
  • Third‑party partners such as payment gateways (e.g. Razorpay), analytics and advertising platforms share limited information related to transactions or visits, in line with their own privacy policies.

4. Why we use your data

We use your information to:

  • Process, confirm and deliver your orders.
  • Enable secure payments through our payment gateway partners such as Razorpay and send payment‑related updates.
  • Provide customer support, handle complaints, returns/damage claims and order‑status queries.
  • Manage your account, wishlist and order history.
  • Improve our website, products, size guides and user experience.
  • Prevent fraud, abuse and security incidents.
  • Send transactional emails (order confirmation, shipping updates, password resets).
  • With your consent, send marketing messages, offers or updates, which you can opt out of at any time.

Our legal bases generally include contractual necessity (to fulfil your order), legitimate interest (to improve services and prevent fraud) and consent (for marketing, cookies where required).

5. Sharing your information

We do not sell your personal data.
We may share it only with trusted service providers that help us run our business, such as:

  • Payment gateways (for example, Razorpay) to process secure online payments.
  • Courier and logistics partners to deliver your orders and provide tracking.
  • Hosting, email, SMS/WhatsApp and analytics providers that support our website and communications.
  • Professional advisers (accountants, legal, compliance) where required by law.
  • Government, law‑enforcement or regulatory authorities when required to comply with legal obligations or to protect our rights or other users.

Each partner processes data only for the specific purpose we engage them for and according to their own privacy and security standards.

6. Cookies and tracking

Our website uses cookies and similar technologies to:

  • Remember your cart, login and preferences.
  • Analyse website traffic and performance.
  • Show relevant ads or offers on our site or other platforms (where enabled).

You can control cookies through your browser settings. Some cookies are essential for the site to function correctly (for example, cart and checkout).

7. Data storage and security

  • Data is stored on secure servers and protected with reasonable technical and organisational measures to prevent unauthorised access, change or misuse.
  • Access is limited only to staff and service providers who need the information to perform their work.
  • Payment details such as full card numbers are handled directly by payment gateways (e.g. Razorpay) using industry‑standard encryption and security practices; we do not store this sensitive data on our systems.

We retain data only for as long as needed for the purposes described above or as required by law (for example, tax and accounting rules).

8. Your rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (subject to legal and contractual limitations).
  • Object to or restrict certain forms of processing.
  • Opt out of marketing emails, SMS or WhatsApp messages at any time.

To exercise these rights, contact us using the details below.

9. Children’s privacy

Savy Outfit is intended for adults. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal data, please contact us so we can delete it where appropriate.

10. Contact for privacy questions

If you have any questions about this Privacy Policy or your data, please contact:

Savy Outfit
E‑mail: info@savyoutfit.com
WhatsApp: +91 99450 93918
Address: #203, SVR Deluxe, 9th Cross Road, Ananth Nagar Phase 2, Electronic City Phase 2, Bengaluru – 560100, Karnataka, India

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services or legal requirements. The “Effective date” at the top will be updated, and the revised policy will be posted on this page. Your continued use of the site after changes are posted will mean you accept the updated policy.